Who can use this feature?
The WE Data Tools Service Provider Portal integrates with the Employment Ontario Case Management System (CaMS) to provide staff with a unified view of client data. This integration allows staff to see all of a client’s case details in one place—including Client Stream, CaMS Reference Number, and the Employment Action Plan (EAP).
Frequently Asked Questions
Available CaMS Data
After a client is linked to their CaMS record, select the Overview tab of the client’s profile to view the following CaMS data:
- CaMS Reference Number
- Client Stream
- Citizenship
- Marital Status
- Immigration Status
- Identifies As
- Preferred Language
- Email Address
- Phone Number
- Primary Mailing Address
Employment Action Plan (EAP)
The Employment Action Plan (EAP) tab displays the client’s EAP data retrieved from CaMS. This section is read-only and cannot be modified within the Jobs Portal. All changes must be made directly in CaMS.
The EAP provides a detailed view of the client’s employment plan, including goals, outcomes, and progress, allowing staff to review all case activity in one place.
Case Details
At the top of the EAP tab, the Case Details panel displays key client information and a status badge indicating whether the plan is Active or Closed.
- EAP Reference
- Owner (caseworker assigned in CaMS)
- Client Stream
- Inclusion Groups
- Start & Accepted Dates
- Service Delivery Site
- Referral Source
- Goal
- Goal Occupation
- Goal Hourly Wage
- Goal Work Hours
Employment Outcomes
The Employment Outcomes section summarizes the client’s most recent employment results recorded in CaMS. It includes:
- Employment Outcome (e.g., Employed, Not Employed)
- NOC (National Occupational Classification)
- Number of Hours Worked
- Wage Per Hour
- Client Facing ESQ
Indicates whether the client is eligible to complete the Employment Service Quality (ESQ) survey—Yes or No.
Sub-Goals
Below the EAP Case Details and Employment Outcomes, a table lists all Sub-Goals associated with the client’s Employment Action Plan (EAP).
Each row represents one sub-goal and displays the following information:
- Name of Sub-Goal
- Start Date
- End Date
- Status (e.g., In Progress, Completed)
- Outcome
Select a sub-goal to open a side panel on the right-hand side of the screen. The panel lists all Plan Items linked to that sub-goal.
Plan Items
Expanding a plan item reveals detailed information organized into three sections:
- Details—includes key reference and tracking details:
- Plan Item Reference
- Rationale
- Start & End Dates
- Actual Cost
- Status (e.g., In Progress, Completed)
- Outcome (e.g., Attained, Not Attained, Cancelled)
- Status—displays approval and submission details:
- Approved / Rejected On
- Approved / Rejected By
- Submission Status
- Rejection Comments
- Resubmission Approved/Rejected On
- Resubmission Approved/Rejected By
- Resubmission Status
- Resubmission Rejection Comments
Audit
The audit trail provides a record of activity related to the plan item, helping staff verify when and by whom updates were made in CaMS.
Link Portal User to CaMS
Existing Jobs Portal accounts can be linked to their CaMS profile. See Add New Clients for instructions on how to add new clients to the Jobs Portal.
1. Navigate to the client’s profile in the Jobs Portal and select Actions > Link to CaMS.
2. Enter their CaMS Client Reference Number and press Enter/Return or select the magnifying icon.
If the result shows the correct CaMS client, select Link Account.
3. Confirm you wish to continue with this action by selecting Proceed. This will complete the linking process.
Unlink Portal User from CaMS
Jobs Portal accounts that have been linked to a CaMS account can be unlinked.
1. Navigate to the client’s profile in the Jobs Portal, and select Actions > Remove CaMS Link.
2. Confirm you wish to continue with this action by selecting Proceed. This will complete the unlinking process.
Refresh CaMS data
To ensure you have the most current CaMS data:
1. Navigate to the client’s profile in the Jobs Portal.
2. Select Refresh.
