CaMS Integration

The WE Data Tools Service Provider Portal integrates with the Employment Ontario Case Management System (CaMS) to provide staff with a unified view of client data. This integration allows staff to see all of a client’s case details in one place—including Client Stream, CaMS Reference Number, and the Employment Action Plan (EAP).

Frequently Asked Questions

Available CaMS Data

After a client is linked to their CaMS record, select the Overview tab of the client’s profile to view the following CaMS data:

• CaMS Reference Number
• Client Stream
• Citizenship
• Marital Status
• Immigration Status
• Identifies As
• Preferred Language
• Email Address
• Phone Number
• Primary Mailing Address

Employment Action Plan (EAP)

The Employment Action Plan (EAP) tab displays the client’s EAP data retrieved from CaMS. This section is read-only and cannot be modified within the Jobs Portal. All changes must be made directly in CaMS.

The EAP provides a detailed view of the client’s employment plan, including goals, outcomes, and progress, allowing staff to review all case activity in one place.

Employment-Related Financial Supports (ERFS)

Below the Case Details and Employment Outcomes, a rolled-up ERFS total is available with an expandable view showing all related expenses in one place.

Select a financial support to view the related sub-goal and plan items.

Sub-Goals Summary

Below the EAP Case Details and Employment Outcomes, a table lists all Sub-Goals associated with the client’s Employment Action Plan (EAP).

Select a sub-goal to to view related details and Plan Items.

Sub-Goal Detail View

Selecting a sub-goal from the main EAP screen opens the sub-goal detail view, where you can review the sub-goal details and see a summary of its related plan items. Each plan item can be expanded to display additional details.

Plan Items

Expanding a plan item reveals detailed information organized into three sections:

• Details: includes key reference and tracking details.
• Status: displays approval and submission details.
• Audit: specifies who the plan item was audited by and when.

Link Portal User to CaMS

Existing Jobs Portal accounts can be linked to their CaMS profile. See Add New Clients for instructions on how to add new clients to the Jobs Portal.

1. Navigate to the client’s profile in the Jobs Portal and select Actions > Link to CaMS.

2. Enter their CaMS Client Reference Number and press Enter/Return or select the magnifying icon.

If the result shows the correct CaMS client, select Link Account.

• If you receive a “No matches found” error, double check that you’re using the correct CaMS Client Reference Number and not their CaMS Case Reference Number.

3. Confirm you wish to continue with this action by selecting Proceed. This will complete the linking process.

• Currently, no CaMS data is made available to the client through the Jobs Portal, however caution should be taken when linking accounts to ensure they belong to the same person.

Unlink Portal User from CaMS

Jobs Portal accounts that have been linked to a CaMS account can be unlinked.

1. Navigate to the client’s profile in the Jobs Portal, and select Actions > Remove CaMS Link.

2. Confirm you wish to continue with this action by selecting Proceed. This will complete the unlinking process.

Refresh CaMS data

To ensure you have the most current CaMS data:

1. Navigate to the client’s profile in the Jobs Portal.

2. Select Refresh.