5.0 Release Updates

Employment Service Providers

NEW! Employer Relationship Management (ERM)

Release 5.0 introduces a new Employer Relationship Management (ERM) system that gives employment service teams a centralized place to manage employer information, track engagement, and connect employer activity with client service.

With ERM, staff can:

• Maintain employer profiles, contacts, locations, and engagement history
• Record notes and tasks connected to employers, employer contacts, and clients
• View relevant notes from both employer and client records
• Link CaMS Service Plan Cases to employer profiles for visibility into active and past placements
• Use employer flags to identify risks, suitability concerns, or communication restrictions

By bringing employer, client, and activity information together, ERM reduces duplicate record-keeping, improves visibility across teams, and supports more consistent employer outreach and follow-up.

Learn how to use the ERM system.

NEW! Service Delivery Snapshot Report

A new Service Delivery Snapshot report provides a real-time view of active clients across each stage of service delivery, making it easier to identify where clients are progressing as expected.

The report groups clients by the amount of time spent in the following phases:

• Common Assessment
• Employment Action Plan
• Pre-Outcome
• Outcome

The report includes active, non-archived clients with the required service dates available.

Learn how to use the Service Delivery Snapshot.

NEW! Data Extract: Client Profile

A new Client Profile data extract provides a portal-first view of clients who have Jobs Portal accounts.

Unlike most data extracts, which use primarily from CaMS data and supplemented with portal information, this extract starts with portal clients and brings in selected CaMS details to provide additional context.

• Portal and client reference identifiers
• Postal code
• A direct link to the client’s portal profile, where available
• Assigned service provider and staff
• NOCs followed by the client in the Jobs Portal
• The client’s target NOC from their CaMS Employment Action Plan
• Employment outcome NOC information from CaMS

Learn more about the Client Profile data extract.

Uploaded Files Can Now Be Identified as Resumes

Newly uploaded files with the word “resume” in the file name will now be automatically recognized and marked as resumes. Staff can also manually mark an uploaded Word or PDF file as a resume from the Files tab.

Files identified as resumes are included in dashboard indicators and resume reporting, just like resumes created with the Resume Builder.

Changes to Job Posting Form for ESA Compliance

The job posting form has been updated to support Ontario’s requirements for publicly advertised job postings.

• Salary ranges: A compensation range can now be entered instead of a single wage. In most cases, the difference between the minimum and maximum cannot exceed the equivalent of $50,000 per year. This limit does not apply when the expected compensation exceeds $200,000 per year.
• Artificial intelligence disclosure: The form now requires confirmation of whether artificial intelligence is used to screen, assess, or select applicants.
• Current vacancy confirmation: Job postings must indicate whether they represent an existing vacancy.

These details are displayed on the public job posting. Read more about Ontario’s requirements related to publicly advertised job postings.

Learn how to create and manage job postings.

Other Minor Updates

• Faster People page: Performance improvements make retrieving client records approximately 2–4x faster, helping staff find and navigate client information more quickly.
• Social Assistance Case Details: Social assistance information has been grouped into a dedicated section on the client profile’s Overview tab, which now also includes the SaMS ID.
• EAP Data Extract: Now includes a new column with the client’s postal code.

Fixes

• Client-Uploaded File Privacy Corrected: Staff can no longer mark files uploaded by clients as private, ensuring those files remain visible to the client. Staff can still upload their own files and mark them as private.
• Client Outcome Report:
  • Non Employment Outcomes column heading was changed to Not in Labour Force to match CaMS data.
  • Corrected Education Outcomes calculation logic.